E-Jurnal Manajemen Universitas Udayana
Vol 2 No 4 (2013)

Pengaruh Dimensi Kualitas Layanan Terhadap Kepuasan Nasabah Simpan Pinjam

Made Mardhi Winata (Fakultas Ekonomi Universitas Udayana)
Ni Wayan Ekawati (Fakultas Ekonomi Universitas Udayana)

Article Info

Publish Date
04 Apr 2013

Abstract

This study aimed to determine the effect of the dimensions of service quality on customer satisfaction savings and loans co-operative civil township Bali governor's office. The sample in this study using purposive sampling, processing data using SPSS 15.0 for Windows. The results obtained show that the effect of service quality dimensions simultaneously and partially on customer satisfaction savings and loans co-operative civil township Bali governor's office. Keywords : direct evidence, reliability, responsiveness, assurance, empathy, customer satisfaction

Copyrights © 2013




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Full PDF
57.308 KB
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
E-Jurnal Manajemen Universitas Udayana
Website

Abbrev

Manajemen

Publisher

Universitas Udayana

Subject

Decision Sciences, Operations Research & Management

Description

E-Jurnal Manajemen (ISSN 2302-8912) aims to serve as a medium of information and exchange of scientific articles between teaching staff, alumni, students, practitioners and observers of science in accounting and business. E-Jurnal Manajemen editor receives scientific articles business strategy and ...