Journal Communication Spectrum: Capturing New Perspectives in Communication
Vol 9, No 2 (2019): August 2019 - January 2020

“DEAR SIS”: A Case Study on Trust Cultivation on Indonesian Facebook Online Craft Stores

Mayasari, Fitria (Universitas Pelita Harapan)
Khrisnamurti, Indra (Universitas Pelita Harapan)



Article Info

Publish Date
04 Sep 2019

Abstract

Advances in communications technology have allowed new forms of trade, i.e., through online means between sellers and customers. The use of the Facebook social networking platform as a tool for online business has questioned the factors influencing the creation of Trust among its users engaged in a community of craft makers (sellers and customers). This research hypothesized that three independent variables influence the Trust: the intensity of interaction, the similarity of interest, and endorsement—questionnaires distributed to 151 samples. Data analysis was performed through SPSS, using Spearman's correlation to note the strength of the relationship between variables. The results of the questionnaire show a medium-strength correlation between the independent and dependent variables. To cite this article (7th APA style): Mayasari, F. & Khrisnamurti, I. (2019). “Dear Sis”: A Case Study on Trust Cultivation on Indonesian Facebook Online Craft Stores. Journal Communication Spectrum, 9(2), 94-109. http://dx.doi.org/10.36782/jcs.v9i2.209

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Journal Info

Abbrev

Journal_Communication_spectrum

Publisher

Subject

Arts Humanities Languange, Linguistic, Communication & Media Social Sciences

Description

Journal Communication Spectrum Capturing New Perspectives in Communication, terbit dua kali setahun (Februari dan agustus) diiterbitkan oleh Program Studi Ilmu Komunikasi Fakultas Ekonomi dan Ilmu Sosial Universitas Bakrie (FEIS UB) sebagai media atau wacana persepektif baru di bidang ilmu ...