Diponegoro Journal of Management
Volume 7, Nomor 1, Tahun 2018

ANALISIS PENGARUH KUALITAS PRODUK, KUALITAS LAYANAN DAN STORE ATMOSPHERE TERHADAP KEPUTUSAN PEMBELIAN MELALUI CITRA RESTORAN SEBAGAI VARIABEL INTERVENING

Hanani, Zati (Unknown)
Ferdinand, Augusty Tae (Unknown)



Article Info

Publish Date
25 Jun 2018

Abstract

The  purpose  of this  study is to explain the effect of product quality, service quality and restaurant  atmosphere  to influence  purchase  decisions,  where    restaurant  image  is used as  an intervening variable to the purchase decision at Pondok Ijo Weleri Kendal Restaurant.This  research  is  done  by  taking  sample  using  purposive  sampling  technique,  that  is consumers  who have visited and bought some food in Pondok Ijo Restaurant at least once with average  of age  14 years old up to 40 years and above. Data collection was obtained from 100 consumers  of  Pondok  Ijo  Restaurant  by giving questionnaires  which consist  of open questions which  is  analyzed  qualitatively,  and  the  answer  of  the  closed  questions  were  analyzed  using Multiple  Linear regression method using SPSS 22 program.The results of the analysis show that product quality, service quality and store atmosphere have  a  positive  and significant  influence  on the  restaurant  image, then restaurant  image  has  a positive and significant  influence on purchase decisions.

Copyrights © 2018






Journal Info

Abbrev

djom

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Media publikasi karya ilmiah lulusan S1 Prodi Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro yang memuat berbagai hasil penelitian maupun kajian mengenai manajemen keuangan, manajemen sumber daya manusia, manajemen pemasaran, manajemen strategik dan manajemen ...