Diponegoro Journal of Management
Volume 2, Nomor 2, Tahun 2013

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KONSUMEN DALAM MELAKUKAN PEMBELIAN PADA SALWA HOUSE KAFE

Nofita, Erika Dian (Unknown)
Kamal, Mustafa (Unknown)



Article Info

Publish Date
01 May 2013

Abstract

This study aims to determine how big the influence price perception, product quality, and service quality of the consumer satisfaction on Salwa  House. And this research also aims toanalyze the most dominant factors that influence on consumer satisfaction of Salwa House.The population used in this study is consumers of Salwa House. The sample in this study are 100 respondents and the technique used is non-probability sampling technique with the approach of purposive sampling.From the analysis result, the indicators in this study are valid and reliables. The most dominant factor that influence on consumer satisfaction are service quality, then the product quality, and the last is price perception. Then though the F Test can be seen that the independent variables feasible to test the dependent variable. The result of Adjusted R Square is 0,640, it means that independent variable can explain about 64% of dependent variable

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Journal Info

Abbrev

djom

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Media publikasi karya ilmiah lulusan S1 Prodi Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro yang memuat berbagai hasil penelitian maupun kajian mengenai manajemen keuangan, manajemen sumber daya manusia, manajemen pemasaran, manajemen strategik dan manajemen ...