Diponegoro Journal of Management
Volume 2, Nomor 2, Tahun 2013

ANALISIS FAKTOR YANG MEMPENGARUHI LOYALITAS KONSUMEN TERHADAP PERUSAHAAN JASA BUS RAJAWALI

Abadi, Dimas Langgeng (Unknown)
Sofian, Syuhada (Unknown)



Article Info

Publish Date
01 May 2013

Abstract

The  research  is  motivated  by  the  increasing  number  of  modes  of  public  transport, especially bus routes serving routes Solo - Semarang making competition among service providers and the increasingly tighter bus provides a variety of options for consumers. While the selectedobject in this study is the bus that included Rajawali bus routes serving Solo - Semarang. The purpose of this study was to analyze the factors that influence consumer loyalty to the Rajawali busservice company. Many factors can affect consumer loyalty including price fairness, quality of service and customer satisfaction.After a literature review and preparation of hypotheses, data were collected through quantitative  methods  with techniques  questionnaires  to  120  respondents  who  are customers / passengers of the bus Rajawali. The method of analysis used is the Structural Equation Modeling(SEM). This study used purposive sampling techniques for sampling where they've never been on a bus Rajawali all the more than two times as well as all of the respondents have a profession /occupation as a student. From the processing of the data is obtained five hypotheses. Meanwhile, in  the  questionnaire  also  contained  open-ended  questions  that  can  be  useful  to  know  the information or reasons of consumer.This study shows that price fairness and service quality have positive effect on costumers satisfaction, price fairness and service quality have no effect on customers loyalty, and customerssatisfaction has positive effect on costumers loyalty

Copyrights © 2013






Journal Info

Abbrev

djom

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Media publikasi karya ilmiah lulusan S1 Prodi Manajemen Fakultas Ekonomika dan Bisnis Universitas Diponegoro yang memuat berbagai hasil penelitian maupun kajian mengenai manajemen keuangan, manajemen sumber daya manusia, manajemen pemasaran, manajemen strategik dan manajemen ...