Keharusan Percepatan Reformasi Birokrasi

Achmad Zainuri (Universitas Islam Negeri Syarif Hidayatullah Jakarta)

Buletin Al-Turas
Vol 11, No 3 (2005): Buletin Al-Turas

Reformation movement for last 7 years (1998-2005) hasn't given significant influence yet for bureaucracy reformation. Bureaucracy organization, as state apparatus, is still regarded as corrupt, complicated, un-efficient, slow, high cost spended, and un-professional in public service. Therefore, good governance demand makes citizen as a customer who has to be served well, including in determinning and controlling their services.