Public Complaint Application (Case Study of RSUDYA Tapaktuan Based On Android)

Fardiansyah (Politeknik Aceh Selatan)
Sera Delta Tanjung (Politeknik Aceh Selatan)
Sri Mulia Rezeki (Politeknik Aceh Selatan)

Jurnal Inotera
Vol. 5 No. 1 (2020): January-June 2020

Yuliddin Away Regional General Hospital (RSUDYA) as an institution provides individual health services in a complete manner that often experiences obstacles in providing optimum services to community, in some cases, complaints from the public. During this time, complaints are accommodated by the existence of a complaint box in each service division, but the use of this method is difficult to obtain accurate information and the process of executing these complaints requires a relatively long period. The implementation of information and communication technology in the form of applications is expected to improve responsive and informative service quality. Through the Android-based Complaints application, it was found that with the use of this application the community was easy in providing advice and criticism of the services of Yuliddin Away Hospital.