Jurnal Manajemen Teknologi
Vol 10, No 1 2011

Non-Financial Performance Measurement for Shariah Banks : A Survey to Masyarakat Ekonomi Syariah (MES) Surakarta

Astuti, Septin Puji (Unknown)
Astika, Hari (Unknown)

Article Info

Publish Date
01 Jun 2002

Abstract

Measurement of non-financial performance in shariah banks is needed to enhance their market share and to maintain their long-term sustainability. The main aim of this research is to show the position of shariah banks in Surakarta in respect with their non-financial aspects (i.e. product, service, human resource and image) based on opinions given by members of Shariah Economic Society (MES) of Surakarta. Extent analysis for Fuzzy Analytic Hierarchy Process is employed to measure the non-financial performance of the banks. The result indicates that the first two banks with best non-financial performance are BMI and BSMKeywords:  Shariah bank, extent analysis, fuzzy analytic hierarchy process, service performanc

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Journal Info
Jurnal Manajemen Teknologi
Website

Abbrev

mantek

Publisher

Institut Teknologi Bandung

Subject

Computer Science & IT Decision Sciences, Operations Research & Management

Description

Jurnal Manajemen Teknologi merupakan salah satu publikasi ilmiah yg diterbitkan oleh SBM ITB, dalam kerangka untuk mendorong pengembangan praktik dan teori manajemen di Indonesia melalui penyebarluasan temuan-temuan hasil riset di bidang sains dan kasus manajemen. Jurnal ini dikenal secara luas ...