Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK)
Vol 1, No 2 (2010): Jurnal Ekonomi Bisnis dan Kewirausahaan (JEBIK)

APLIKASI TQM PADA MANAJEMEN PERGURUAN TINGGI: SUDUT PANDANG KEPEMIMPINAN, KOMITMEN ORGANISASIONAL DAN MANAJEMEN SDM

Ramadhania, SE, MSi, M.Irfani Hendri, SE, MSi dan (Unknown)



Article Info

Publish Date
23 Jan 2013

Abstract

This research is aimed at asessing Total Quality Management (TQM) application in higher education, especially at the faculty of economics, UNTANĀ  resulting from competitive grant programme such as TPSDP, DUE-like and SP-4. Some aspects of TQM including leadership, organizational commitment dan human resource management employing 28 indicators are descriptively analysed. The results of study show that essentially the faculty of economics, UNTAN has put the TQM concepts in practice by conducting self-evaluation which is used as reference to making a programme of quality improvement in accordance with the RAISE++ principles. On average, using 11 indicators the score of leadership from the faculty staff members point of view is moderate with score of 3,55. Organizational commitment is regarded good with score of 4,36, whereas human resource management has the score of 3,55 and is regarded moderate. Keywords: Total Quality Management (TQM), Leadership, Organizasional Commitment, Human Resources Mangement.

Copyrights © 2010






Journal Info

Abbrev

JJ

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) or Journal of Economics, Business and Entrepreneurship is a national, open access, peer-reviewed academic journal, which is published by Faculty of Economics and Business, Universitas Tanjungpura. As a medium of communication for academics, ...