COMPARISON OF MACHINE LEARNING CLASSIFICATION ALGORITHM ON HOTEL REVIEW SENTIMENT ANALYSIS (CASE STUDY: LUMINOR HOTEL PECENONGAN)

Miharja, Jaja
Putra, Jordy Lasmana
Hadianto, Nur

Jurnal Pilar Nusa Mandiri
Vol 16 No 1 (2020): Pilar Nusa Mandiri : Journal of Computing and Information System Publishing Peri

Analysis of hotel review sentiment is very helpful to be used as a benchmark or reference for making hotel business decisions today. However, all the review information obtained must be processed first by using an algorithm. The purpose of this study is to compare the Classification Algorithm of Machine Learning to obtain information that has a better level of accuracy in the analysis of hotel reviews. The algorithm that will be used is k-NN (k-Nearest Neighbor) and NB (Naive Bayes). After doing the calculation, the following accuracy level is obtained: k-NN of 60,50% with an AUC value of 0.632 and NB of 85,25% with an AUC value of 0.658. These results can be determined by the right algorithm to assist in making accurate decisions by business people in the analysis of hotel reviews using the NB Algorithm.