Faktor Exacta
Vol 8, No 3 (2015)

KNOWLEDGE MANAGEMENT SYSTEM SERVICE CENTER BERBASIS WEB

HAN SULAIMAN (Unknown)

Article Info

Publish Date
08 Oct 2015

Abstract

Service centerisone of thecritical components inanorganization or company, especially interms of handling troubleshooting. Because increasing the number of employees of the Service Center often become busy. In this highly in need of an alternative inhandling troubleshooting.Knowledge Management can answer all of it. With the role of technology-based knowledge management system websites increasingly be felt. In this study, will be constructed of a Knowledge Management System with SECI model approach is applied to a web based service center. Usability testing on a website service center that has been created with the aim of measuring the quality of the application. In this test method is used SQA (Software Quality Assurance), blackbox, and path analyst. The variables that will be used is Communicativeness, operability, and training which is used as a benchmark the feasibility of a system. Keyword :Service Center, Knowledge Management System, SECI model.

Copyrights © 2015




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Faktor Exacta
Website

Abbrev

Faktor_Exacta

Publisher

Universitas Indraprasta PGRI

Subject

Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Industrial & Manufacturing Engineering

Description

Faktor Exacta is a peer review journal in the field of informatics. This journal was published in March (March, June, September, December) by Institute for Research and Community Service, University of Indraprasta PGRI, Indonesia. All newspapers will be read blind. Accepted papers will be available ...