Journal of Islamic Economic Laws
Vol 3, No 1 (2020): Journal of Islamic Economic Laws

FACTORS INFLUENCING THE PREFERENCE OF CUSTOMERS TOWARDS ISLAMIC BANKING: EVIDENCE FROM MALAYSIA

Dawami, Qosdan (Unknown)



Article Info

Publish Date
24 Mar 2020

Abstract

The purpose of this research is to investigate the pivotal determinants influencing the consumer?s preference towards the products and services of Islamic banking, apart from reviewing previous studies that considered perceived religiosity has an intense relationship with the individual?s intention and attitude. Moreover, this study also examines the direct relationship between the preference of customers and the Service quality offered by Islamic banks. This study utilized quantitative approach through conducting a survey to 60 students of International Islamic University Malaysia from various departments. Correlation and regression will be applied for data analysis. The result of the study indicated that the Attitude and the Service quality offered by Islamic banks are the major determinants influencing the customers? behaviour towards Islamic banking. On the other hand, the Image of the bank and the Religiosity were determining insignificantly to the intentions of customers to choose its products and services.Keywords ? Islamic banking, Religiosity, Customer behaviour and Shariah Compliance.

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Journal Info

Abbrev

jisel

Publisher

Subject

Arts Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

Description

The Journal of Islamic Economic Laws is intended to be a media for disseminating results of researches and an exchange of Indonesian scientific work among academics, practitioners, regulators, and the public. The Journal of Islamic Economic Laws covers a variety of research approaches, namely ...