Jurnal Manajemen Bisnis dan Kewirausahaan
Vol 4, No 2 (2020): Jurnal Manajemen Bisnis dan Kewirausahaan

Pengaruh Perceived Value, Brand Image, dan Trust Terhadap Loyalitas Pelanggan

Yustinus Ericko Kelvianto (Unknown)



Article Info

Publish Date
14 Mar 2020

Abstract

The purpose of this research is to understand the effect of perceived value, brand image, and trust to Customers' Loyalty. The research design is based on descriptive method and the data was collected through primary data with five Likert-Scales questionaire. The samples of this research are customer who use one of the LCC flight service at least 2 times in 3 months. Convenience sampling method was used in order to gather data. Out of 200 questioners, 167 questioners were computed with SPSS to give the results. This research about The Effect of Perceived Value, Brand Image, and Trust to Customers' Loyalty can be concluded that Customers' loyalty is affected positively by the perceived value, brand image, and trust. Thus, the company should improve their perceived value, brand image, and trust to maintain and increase their customer's loyalty.

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Journal Info

Abbrev

jmbk

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Manajemen Bisnis dan Kewirausahaan (E-ISSN: 2598-0289) is a peer-reviewed journal, which provides a forum for publishing scientific articles in management and business field, including genuine research result, novel scientific review, and critics or comments about management nowadays. Jurnal ...