Jurnal Kajian Manajemen Bisnis
Vol 6, No 1 (2017): Jurnal Kajian Manajemen Bisnis

Analisis Optimalisasi Sistem Antrian dengan Model M/M/S pada Perbankan

Thabrani, Gesit (Unknown)
Rahmiati, Rahmiati (Unknown)
Wirma, Rizky Weindra (Unknown)

Article Info

Publish Date
26 Mar 2017

Abstract

The purpose of this research is to analyze (1) How is the performance of a queuing system that is currently used in the transaction process in the Bank Nagari Cabang Pembantu Unand (2) How to optimize the model M / M / S on Bank Nagari Cabang Pembantu Unand. The results showed that: (1) The performance of Bank Nagari Cabang Pembantu Unand conditions busy hours (10:00 to 12:00) is not optimal it can be seen from unfulfilled time standards target (2) The Proper number of teller on Bank Nagari Cabang Pembantu Unand for busy hours are 3 teller, with the time average to serve 1 customers reduced from 7 minutes to 2 minutes, and it is fulfilled the time standard targets.

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Journal Info
Jurnal Kajian Manajemen Bisnis
Website

Abbrev

jkmb

Publisher

Universitas Negeri Padang

Subject

Humanities Economics, Econometrics & Finance Social Sciences

Description

Jurnal Kajian Manajemen Bisnis (JKMB) merupakan jurnal ilmiah yang diterbitkan oleh Program Studi Manajemen Fakultas Ekonomi Universitas Negeri Padang yang menjadi media untuk mempublikasikan artikel hasil penelitian dalam bidang manajemen, bisnis dan kewirausahaan yang terbit dua kali setahun. ...