Jurnal Manajemen Bisnis
Vol 2, No 1 (2012): April

ANALISIS KEPERCAYAAN NASABAH PENGGUNA ATM

Meilianasari, Yeni Dwi (Unknown)



Article Info

Publish Date
25 Mar 2013

Abstract

ANALISIS KEPERCAYAAN NASABAH PENGGUNA ATMYeni Dwi MeilianasariJurusan Manajemen Fakultas Ekonomi UMME-mail: yeni.meili@gmail.comABSTRACTThis study aims to determine the user?s ATM customer Trust and ability to determine the effect ofvariables, variable benevolence, and variable integrity of customer Trust. The respondents are consumerof the Bank. Data collecting uses questionnaires and distributed to ATM customer who haveused it for their daily transaction. The analysis tool used is a logistic regression analysis. Surveyresults reveal that the variable ability, benevolence variables significantly influence the integrity ofcustomer Trust. The most dominant variable is the variable effect of kindness. This research customermust know the things offered by the bank and the bank until there arose a belief in the bank willchoose to save their money.Keywords: ability, benevolence, integrity, and customer trust.

Copyrights © 2012






Journal Info

Abbrev

jmb

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

The Universitas Muhammadiyah Malang published Manajemen Bisnis (MB) journal in 2011. Start in December 2018, the MB journal has online ISSN 2655-2523 for articles that publish started from Volume 9 No. 1, April 2019. Then, start from Volume 9 No. 2. MB journal has been accredited for SINTA 4. MB ...