Jurnal Manajemen dan Kewirausahaan (JMDK)
Vol 8, No 1 (2020): June 2020

Analisis Pengaruh Website Quality terhadap Kepuasan Pengguna dengan Menggunakan Metode WebQual 4.0

Kenny Roz (Universitas Muhammadiyah Malang)



Article Info

Publish Date
17 Jun 2020

Abstract

Online business competition requires business people who are able to improve the quality of the website to win market share. WebQual is a method developed by Barnes and Vidgen that measures website quality based on usability, information quality, and service interaction. This study aims to examine and analyze the effect of website quality on Traveloka's online booking site on user satisfaction. This research uses a quantitative approach with multiple regression analysis. Sampling uses a purposive sampling that is students in the city of Malang who have made online reservations on the Traveloka site with a sample of 186 respondents. Based on the results of data analysis found that: 1) usability has a positive and significant effect on user satisfaction, 2) information quality has a positive and significant effect on user satisfaction, and 3) the quality of service interactions has a positive and significant effect on user satisfactionhttps://doi.org/10.26905/jmdk.v8i1.3782

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Journal Info

Abbrev

jmdk

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Manajemen dan Kewirausahaan is a periodical issue containing information and analysis related to management science and entrepreneurship. This journal is of a popular scientific nature that includes both theoretical and empirical research. ...