Pengaruh Kualitas Pelayanan pada Kepuasan Peserta Pelatihan Dasar CPNS Kabupaten Tebo Provinsi Jambi

Musfarita Affiani (Widyaiswara BPSDM Provinsi Jambi)

Eksis: Jurnal Ilmiah Ekonomi dan Bisnis
Vol 11, No 1 (2020): Mei

Service quality including reliability, responsiveness, assurance, empathy and tangibility had a positive and significant effect on the satisfaction of training participants for candidates for civil servants. Efforts to improve service quality can be improved through service provision by referring to the dimensions of reliability, responsiveness, assurance, empathy and tangible, where assurance and empathy can be used as efforts to improve the quality of services that are more optimal. Finance Keywords: Quality  Services, Training Participants Satisfaction.