JURNAL ILMIAH AGRINECA
Vol. 20 No. 1 (2020): JURNAL ILMIAH AGRINECA

ANALISIS CUSTOMER SATISFACTION INDEX (CSI) TERHADAP KINERJA PEDAGANG SAYURAN DI PASAR TRADISIONAL KABUPATEN SUKOHARJO

Ratih Dwi Kartikasari (Universitas Tunas Pembangunan)



Article Info

Publish Date
31 Jan 2020

Abstract

Consumption of vegetables needs to be done to fulfill daily nutrition. The traditional market is one of the retail markets that provides fresh vegetables and is easily found in various regions. Marketing mix is ??one of the marketing strategies applied by traders to find out and assess customer satisfaction. The purpose of this study is to determine consumer satisfaction in shopping for vegetables in traditional markets. The method used is the Customer Satisfaction Index (CSI) analysis. The research location is in Sukoharjo District with 60 respondents of traditional market vegetable consumers with quota sampling technique. Based on the results of the study note that the CSI value of all variables is 77%, which means that respondents are satisfied with the performance of vegetable merchants in traditional markets in Sukoharjo Regency. The sequence of variables that gives the highest to lowest satisfaction according to consumers is the product, price, people, physical evidence, promotion, place, and process variables.

Copyrights © 2020






Journal Info

Abbrev

AFP

Publisher

Subject

Aerospace Engineering Agriculture, Biological Sciences & Forestry Materials Science & Nanotechnology

Description

The aims of the journal are to publish and disseminate high quality, original research papers and article review in plant science i.e.: agronomy horticulture plant breeding soil sciences plant protection agricultural technology agricultural agribusiness other pertinent field related to plant ...