ESTIMASI: Journal of Statistics and Its Application
Vol. 1, No. 1, Januari, 2020 : Estimasi

Estimasi Parameter Structural Equation Modeling Terhadap Kepuasan Pelanggan Layanan Telekomunikasi Menggunakan Metode Maximum Likelihood

Dwicahyo Ramadhan Priyatna (Hasanuddin University)
Raupong Raupong (Hasanuddin University)
La Podje Talangko (Hasanuddin University)



Article Info

Publish Date
02 Feb 2022

Abstract

Structural Equation Modeling is a statistical technique that is able to analyze the pattern of simultan linear relationships between indicator variables and latent variables. In this study using structural equation modeling to analyze the relationship between perceived quality, perceived value, perceived bestscore, and customer satisfaction. The purpose of this study is to obtain the result parameter model estimation of structural equation modeling using maximum likelihood method and to obtain the level of students satisfaction from faculty of Mathematics and Natural Science Hasanuddin University toward Tri operator. Data collected by distributing questionnaire. Collecting sample in this study using Proporsional Random Sampling technique. To measure the level of students satisfaction from faculty of Mathematics and Natural Science Hasanuddin University toward Tri operator, the model chosen is the model used to measure Indonesian Customer Satisfaction Indeks. From the result of this study obtained in the amount of 92,04% with very satisfied criteria level of students satisfaction from faculty of Mathematics and Natural Science Hasanuddin University toward Tri operator with very satisfied criteria.

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Journal Info

Abbrev

ESTIMASI

Publisher

Subject

Mathematics

Description

ESTIMASI: Journal of Statistics and Its Application, is a journal published by the Department of Statistics, Faculty of Mathematics and Natural Sciences, Hasanuddin University. ESTIMASI is a peer – reviewed journal with the online submission system for the dissemination of statistics and its ...