IPTEK Journal of Proceedings Series
No 2 (2017): The 2nd Internasional Seminar on Science and Technology (ISST) 2016

Relationship Electronic Word of Mouth With College Image

Damayanti Damayanti (Departement of Information Systems, STMIK Teknokrat, Lampung)
Apol Pribadi Subriadi (Departement of Information Systems, Institut Teknologi Sepuluh Nopember, Surabaya)



Article Info

Publish Date
19 Jun 2017

Abstract

Globalization in higher education has a direct impact on competition among universities in Indonesiawhich becomes keener. The competition motivates each university to continuously improve its quality. The existence of the Internet creates electronic communications and this is the beginning of the term Electronic Word of Mouth (eWOM). Electronic word of mouth has become a phenomenon that is essential to the improvement of the image in a company / organization / institution. This study aims to identify and analyze the influence of someone’s motivation who engaged in electronic word of mouth to enhance the image of the college. This research used quantitative method by analyzing the data using Structural Equation Modeling (SEM). SEM is review the multivariate analysis of variables or using scale nominal / ratio. Research shows that people are motivated to do eWOM because positive self enhancement, to helping the company, and advice seeking. The findings suggest that eWOM positive and significant effect on the image of the college.

Copyrights © 2017






Journal Info

Abbrev

jps

Publisher

Subject

Computer Science & IT

Description

IPTEK Journal of Proceedings Series publishes is a journal that contains research work presented in conferences organized by Institut Teknologi Sepuluh Nopember. ISSN: 2354-6026. The First publication in 2013 year from all of full paper in International Conference on Aplied Technology, Science, and ...