Journal of Health (JoH)
Vol 3 No 2 (2016): Journal of Health - July 2016

Correlation Between Nursing Care Quality and Patient Satisfaction Level in Rumah Sakit JIH Yogyakarta

Aan Devianto (Program Studi S1 Ilmu Keperawatan STIKES Guna Bangsa Yogyakarta)
Catur Budi Susilo (Poltekkes Kemenkes Yogyakarta)
Lina Eka Wati (Program Studi S1 Ilmu Keperawatan STIKES Guna Bangsa Yogyakarta)



Article Info

Publish Date
31 Jul 2016

Abstract

Background: Nursing care quality as an indicator for the quality of health care is one of the determining factors for health care institutions image. Nurse is the profession with the highest number, at the front line and closest to the suffering and illness of patients and families. One of the indicators of nursing care quality is whether the nurses give satisfying services to patients or not. Objective: The goal of this research is to find out correlation between nursing care quality and patient satisfaction level in Rumah Sakit JIH Yogyakarta. Methodology: The type of this research is descriptive analytic non experimental; which used cross sectional approach. The technique for collecting sample was proportionate stratified random sampling; with 100 outpatients in Rumah Sakit JIH Yogyakarta as the respondents. The collecting sample used questionnaire while the analyzing used Rank Spearman Correlation. Result: The results of this research are (1) nursing care quality in Rumah Sakit JIH Yogyakarta are 45% good and 54% good enough, (2) patient satisfaction level in Rumah Sakit JIH Yogyakarta are 87% moderate level and 12% high level. The result for Rank Spearman is r account of 0,440; and it has probability of 0,000 (0,000 < 0,05). Hence, there is correlation between nursing care quality and patient satisfaction level in Rumah Sakit JIH Yogyakarta with the result in moderate level. Conclusion: the correlation between nursing care quality with outpatient satisfaction level in Rumah Sakit JIH Yogyakarta is on moderate level.

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Journal Info

Abbrev

joh

Publisher

Subject

Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health

Description

Journal of Health (JoH) (p-ISSN 2355-8857 | e-ISSN 2407-6376) publishes research articles, conceptual articles, reports field studies (See Focus and Scope). The articles of this journal are published every six months, that is on January and July (2 issues per year), and published by the Lembaga ...