OPERATION EXCELLENCE: Journal of Applied Industrial Engineering
Vol 12, No 2, (2020): OE Juli 2020

The influences of product quality, price and service quality to increase consumer satisfaction of Dorayaki product at CV Abe Seika

Sarah Isniah (CV Abe Seika Jakarta Utara)
Romli Septiadi (PT. Gajah Tunggal, Tbk. Jakarta)
Aprillia Susmita (PT. Batam Aero Technic Indonesia)



Article Info

Publish Date
31 Jul 2020

Abstract

Business is a trade undertaken by group organized in order to make a profit by producing and selling goods and services to meet the community needs. Business is not only seen from the clothing business but other like food or beverage business that encompasses the entire world. In this modern business era, more and more emerging SMEs make competition tighter. By examining the influence of product quality, price, it is and service quality variables that expected in this research strategy output can increase consumer satisfaction of Dorayaki products at CV Abe Seika. The survey method with a quantitative approach was used in this study.The questionnaire results were processed using SEM (structural equation modeling). From the study results known that produced a strategy of product quality variables with Dorayaki product quality indicators. It is expected to increase customer satisfaction from implementing results the right strategy. Therapy needs further research on success of this consumer satisfaction assessment.

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Journal Info

Abbrev

oe

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

The aim of Operations Excellence: Journal of Applied Industrial Engineering (OE Journal) is to publish theoretical and empirical articles that are aimed to contrast and extend existing theories, and build new theories that contribute to advance our understanding of phenomena related with industrial ...