TELKOMNIKA (Telecommunication Computing Electronics and Control)
Vol 17, No 3: June 2019

Measuring the quality of e-commerce websites using analytical hierarchy process

Umar Abdul Aziz (Institut Teknologi Sepuluh Nopember)
Arif Wibisono (Institut Teknologi Sepuluh Nopember)
Amna Shifia Nisafani (Institut Teknologi Sepuluh Nopember)



Article Info

Publish Date
01 Jun 2019

Abstract

Improving website quality for e-commerce website is indispensable since it affects customer satisfaction. There are several aspects of website quality that should be considered. Unfortunately, what criteria that should be prioritized is still under research. This research aims to identify the priority of website quality criteria and incorporate these criteria to measure the quality of ten e-commerce websites in Indonesia using Analytical Hierarchical Process (AHP). This study interviews two experts to assign priority for each criterion. In the end, this study has found that availability is the uttermost aspect to consider. Furthermore, this study also found that OLX.com is the best Customer-to-Customer (C2C) e-commerce in Indonesia in terms of website quality. This research is useful for any e-commerce technical developer to improve his/her website in twofold: 1) criteria priority to improve the quality of C2C e-commerce websites and 2) website quality ranking of C2C e-commerce.

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Journal Info

Abbrev

TELKOMNIKA

Publisher

Subject

Computer Science & IT

Description

Submitted papers are evaluated by anonymous referees by single blind peer review for contribution, originality, relevance, and presentation. The Editor shall inform you of the results of the review as soon as possible, hopefully in 10 weeks. Please notice that because of the great number of ...