The antecedent of citizen intention use of e-government service

Taqwa Hariguna (STMIK AMIKOM Purwokerto)
Chung-Wen Hung (Southern Taiwan University)
Husni Teja Sukmana (Universitas Islam Negeri Syarif Hidayatullah Jakarta)

TELKOMNIKA (Telecommunication Computing Electronics and Control)
Vol 17, No 1: February 2019

The purpose of this study was to integrate citizen perceived value into an expectation- confirmation model (ECM) and to explain citizen intention use of e-government services. After reviewing both ECM and citizen perceived values, integrated models were designed. This study was compared to the basic ECM; this study revealed that the integration of ECM with citizen perceived value can provide a concerted solution to illustrate some factors and how it can influence citizen intention use for e-government services.