TELKOMNIKA (Telecommunication Computing Electronics and Control)
Vol 18, No 3: June 2020

Cleveree: an artificially intelligent web service for Jacob voice chatbot

Octavany Octavany (Universitas Multimedia Nusantara)
Arya Wicaksana (Universitas Multimedia Nusantara)



Article Info

Publish Date
01 Jun 2020

Abstract

Jacob is a voice chatbot that use Wit.ai to get the context of the question and give an answer based on that context. However, Jacob has no variation in answer and could not recognize the context well if it has not been learned previously by the Wit.ai. Thus, this paper proposes two features of artificial intelligence (AI) built as a web service: the paraphrase of answers using the Stacked Residual LSTM model and the question summarization using Cosine Similarity with pre-trained Word2Vec and TextRank algorithm. These two features are novel designs that are tailored to Jacob, this AI module is called Cleveree. The evaluation of Cleveree is carried out using the technology acceptance model (TAM) method and interview with Jacob admins. The results show that 79.17% of respondents strongly agree that both features are useful and 72.57% of respondents strongly agree that both features are easy to use.

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Journal Info

Abbrev

TELKOMNIKA

Publisher

Subject

Computer Science & IT

Description

Submitted papers are evaluated by anonymous referees by single blind peer review for contribution, originality, relevance, and presentation. The Editor shall inform you of the results of the review as soon as possible, hopefully in 10 weeks. Please notice that because of the great number of ...