Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG)
Vol 7, No 2 (2020): JULI

Kepuasan Pengguna Jasa Sarana Bantu Navigasi Pelayaran di Pelabuhan Tanjung Priok

Ilmiyawan Syaf Agus (Institut Transportasi dan Logistik Trisakti)
David A. Lasse (Institut Transportasi dan Logistik Trisakti)
Cokorda Bagus (Institut Transportasi dan Logistik Trisakti)



Article Info

Publish Date
18 Jul 2020

Abstract

This study is to find out the effect of dependent and independent variables through intervening variable simultaniously, partially, directly and indirectly. The study was conducted in Navigation District of Tanjung Priok. The variables are Performance & Maintenance (independent variables), Supervision (intervening variable), & Users' Navigation Aids Service Satisfaction (dependent variable). There was 96 respondents as samples tested using simple random sampling. The hypothesis was using path analysis based on the previous data of correlation & regression analysis. The results are (1) in the 1st model structure, the Independent & Intervening Variables simultaniously positive and significant affect the Dependent Variables, (2) in the 2nd model structure, the Independent Variables simultaniously positive and significant affect the Dependent Variable, (3) partially, each of the Independent Variables indirectly positive and significant affect the Users' Service Satisfaction mediated by the Navigation Aids Supervision

Copyrights © 2020






Journal Info

Abbrev

jmtranslog

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

Description

The Journal of Transportation and Logistics Management is published by Trisakti Institute of Transportation and Logictics as a scientific responsibility and the embodiment of “Tri Dharma” of higher education. This journal publishes scientific articles in transportation management and logistics. ...