Jurnal Ekonomi Modernisasi
Vol. 5 No. 1 (2009): Februari

PELAKSANAAN SERTIFIKASI ISO 9000 SEBAGAI ANTESENDEN KEPUASAN PELANGGAN PADA PERUSAHAAN MANUFAKTUR

Respati, Harianto (Unknown)

Article Info

Publish Date
10 Feb 2009

Abstract

The prevailing free of CAFTA makes South East Asia becoming the new economical area for China. For most manufacturers, it is new opportunity and challenge for them to improve their performances by improving quality of the products and customer satisfaction. Export and import activities among the ASEAN countries and China make the standardized role of ISO 9000 to be most strategic for the manufacturing products. This journal is presented to assist the next researchers who require references about ISO 9000 review and Customer Satisfaction, both theoretically and practically

Copyrights © 2009




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Journal Info
Jurnal Ekonomi Modernisasi
Website

Abbrev

JEKO

Publisher

Universitas Kanjuruhan Malang

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Ekonomi Modernisasi is a peer-reviewed journal that disseminates research in the fields of management and accounting. The journal publishes issues every February, June, and October. It covers a large variety of topics of management and accounting as a medium for practitioners, academics, ...