Indonesian Journal of Librarianship
Indonesian Journal of Librarianship Vol. 1 No. 1, June (2020)

ANALYSIS OF LIBRARY SATISFACTION SURVEY

Annisa Rahmadanita (Department Library of Governance Institute of Home Affairs (Central Library), Sumedang-Indonesia)
Hasmiati Hasmiati (Department Library of Governance Institute of Home Affairs (Central Library), Sumedang-Indonesia)
Umanah Umanah (Department Library of Governance Institute of Home Affairs (Central Library), Sumedang-Indonesia)



Article Info

Publish Date
30 Jul 2020

Abstract

Problem Statement: The author focuses on the problem of decreasing the number of Library Department of IPDN visitors in 2018. Purpose: This study is focused on answering how the satisfaction of IPDN library users. Method: The author collected data through a questionnaire distributed to 51 respondents in the Praja category. Results: The results showed that the dimensions of collection types, completeness of collections, book search on the shelves, time of visit and borrowing time for library collections needed improvement, while in the dimensions of collection search tools, easiness of library users to obtain information, attitude and behavior of librarians needed improvement. Conclusion: Library users were satisfied with the implementation of the library, especially in the dimensions of the attitude and behavior of librarians, search tools collection and ease of information search. The author suggests that IPDN Libraries need to survey the needs of the type of library collections that are needed by users, update written regulations relating to library service hours, increase lending time for library collections that can be borrowed and brought home, and set shelving schedules on a regular and regular basis.

Copyrights © 2020






Journal Info

Abbrev

IJOLIB

Publisher

Subject

Library & Information Science Social Sciences

Description

Indonesian Journal of Librarianship published twice a year in June and Dacember, published and funded by Library Department of Governance Institute of Home Affair. The journal is provided for librarians, information scientists, specialists, managers, researchers, and archivists who need or are ...