Adbis : Jurnal Administrasi dan Bisnis
Vol 13, No 2 (2019): JURNAL ADMINISTRASI DAN BISNIS 2019

PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN JASA GOJEK DI KOTA MALANG

Mohammad Maskan (Politeknik Negeri Malang)
Bambang Soepeno (Politeknik Negeri Malang)
Rulirianto Rulirianto (Politeknik Negeri Malang)



Article Info

Publish Date
15 Jul 2020

Abstract

The purpose of this study will examine how the influence of service quality and price on the decision to buy a taxi service in the city of Malang. The research used is quantitative research. The research method used was survey research. The number of questionnaires collected in this study totaled 50 Gojek users. The analytical method used is multiple regression. Meanwhile, to test the hypothesis used the F test and t test. The results showed that there was a significant influence between the variable service quality (X1) and price (X2) on the purchasing decision of Gojek services in Malang City (Y). This is indicated by the results of multiple regression calculations, Y = 2.177 + 0.356 X1 + 0.215 X2 Service quality and price variables are able to be explained by the variable purchasing decisions of Gojek services in Malang by 15%.

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Journal Info

Abbrev

adbis

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Adbis - Jurnal Administrasi dan Bisnis terbit pertama kali bulan Desember 2007 dan diterbitkan dua kali dalam setahun yaitu pada bulan Juni dan Desember. Redaktur mengundang para penulis dan peneliti untuk menyumbangkan artikel hasil penelitian atau artikel konseptual dalam bidang Administrasi dan ...