<![CDATA[Since September 1, 2018, The Semarang City Government has diverted intercity bus stop within the province from Terboyo Terminal to Penggaron Terminal, resulting in an imbalance of movement and capacity of the Penggaron Terminal which causes queue of bus. Non-Poisson queue is a queue model in which the arrival and service distribution do not have a Poisson distribution or do not have an Exponential distribution. The study was conducted on buses entering the Penggaron Bus Station with the destination of Jepara, Kedungjati, Juwangi, Yogyakarta, Kudus/Pati/Lasem, Pekalongan/Tegal, and Purwokerto/Purworejo. The main goal of this project is to identify the queue model of Non-Poisson and calculate the measure of system performance using the GUI R. One of the programs in R that can create an interactive web-based GUI (Graphical User Interface) is R-Shiny. R-Shiny is a toolkit of R programs that can be used to create online programs. The distribution test obtained using the EasyFit program. The bus queue model of Jepara is (DAGUM/GEV/4):(GD/∞/∞), the queue model of Kedungjati is (GPD/ DAGUM/1):(GD/∞/∞), the queue model of Juwangi is (GEV/ GEV/1):(GD/∞/∞), the queue model of Yogyakarta is (DAGUM/ DAGUM/1) : (GD/∞/∞), the queue model of Kudus/Pati/Lasem is (DAGUM/GEV/1):(GD/∞/∞), the queue model of Pekalongan/Tegal is (GEV/DAGUM/1):(GD/∞/∞), and the queue model of Purwokerto/Purworejo is (GPD/DAGUM/1) : (GD/∞/∞). ]]>
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