Jurnal Administrasi Negara
Vol 25 No 2 (2019): Jurnal Administrasi Negara

HUBUNGAN KOMUNIKASI TERAPEUTIK PERAWAT DENGAN KEPUASAN PASIEN RAWAT INAP DI PUSKESMAS WOTU KABUPATEN LUWU TIMUR

Helmy kahar achmad (Unknown)
Wahidin Wahidin (Sekolah Tinggi Ilmu Administrasi-Lembaga Administrasi Negara Makassar)
Halim Halim (Sekolah Tinggi Ilmu Administrasi-Lembaga Administrasi Negara Makassar)



Article Info

Publish Date
04 Nov 2019

Abstract

One of the factors that affects patient satisfaction in health care is the communication done by healthcare personnel. The purpose of this research is to analyse the therapeutic communication relationship of nurses from the aspect of openness, empathy, nursing support, positive attitudes of nurses and equality between nurses and patients with the satisfaction of inpatient patients in Wotu Puskesmas Luwu Timur district. the type of research is analytical observational research, with cross sectional study design. The population and samples in this study were 87 respondents (saturated samples) with Purposive Sampling technique. The results of this study showed that the therapeutic communication of nurses from the aspect of openness, empathy, nursing support, positive attitudes of nurses and equality between nurses and patients are linked closely to the patient satisfaction in Wotu Puskesmas. The Wotu Puskesmas can increase patient satisfaction by increasing the skills of nurses in the Wotu Puskesmas inpatient installation.

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Journal Info

Abbrev

JAN

Publisher

Subject

Economics, Econometrics & Finance Social Sciences Other

Description

Jurnal Administrasi Negara menyediakan media untuk mempublikasikan artikel asli berupa pengetahuan baru yang unik dalam bidang administrasi negara. Jurnal ini membuka kesempatan seluas-luasnya untuk publikasi dan berbagi penelitian serta pengembangan upaya berkelanjutan di bidang administrasi. ...