International Journal of Health, Economics, and Social Sciences (IJHESS)
Vol 2, No 4 (2020): October

INFLUENCE OF STYLE OF COMMUNICATION AND SERVICEON CUSTOMER SATISFACTIONAT 74,945.14 SPBU SANDANA TOLI-TOLI

Mirayanti, Mirayanti (Unknown)
Fiansi, Fiansi (Unknown)
Marlina, Marlina (Unknown)
Syamsiar, Syamsiar (Unknown)

Article Info

Publish Date
15 Oct 2020

Abstract

The formulation of the problem of this study is whether the communication style affects customer satisfaction, whether the service influences customer satisfaction, and whether the communication style and service simultaneously affect customer satisfaction. From the results of the research conducted, it is known that the variable communication style has a negative effect on the satisfaction variable while the variable has a positive effect on the satisfaction variable, which means that there is an influence between the style of communication and customer satisfaction service at SPBU 74.945.14 Sandana Tolitoli

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Journal Info
International Journal of Health, Economics, and Social Sciences (IJHESS)
Website

Abbrev

IJHESS

Publisher

Universitas Muhammadiyah Palu

Subject

Economics, Econometrics & Finance Public Health Social Sciences

Description

nternational Journal of Health, Economics, and Social Sciences (IJHESS) is a peer-reviewed electronic international journal. This statement clarifies ethical behaviour of all parties involved in the act of publishing an article in this journal, including the author, the chief editor, the Editorial ...