NERSMID: Jurnal Keperwatan dan Kebidanan
Vol. 2 No. 1 (2019): Mei

Hubungan Sikap Perawat Dengan Tingkat Kepuasan Pasien Rawat Inap Di Puskesmas Wilayah Sidoarjo

Fauziah Fitri Hernanto (Fakultas Ilmu Kesehatan, Universitas Merdeka Surabaya)
Elfa Lailatul Izza (Fakultas Ilmu Kesehatan, Universitas Merdeka Surabaya)



Article Info

Publish Date
05 Jul 2021

Abstract

Health is the most value asset for life, therefore customer satisfaction is very important to be concerned. Customer satisfaction is a condition in which desire, expect and complaint were met, while the service is an action that met the other needs.The purpose of this research is to analyze the correlation nurse’s attitude and patient’s satisfaction. Research method is using analytic descriptive with cross-sectional approach. Population is hospitality stay patients and nurses at Public Health Service. Population size is 30 patients and 10 nurses. And taking-sample technique is using Non-probability sampling with Consecutive sampling approach. Data collection is using the questionnaire. The result is that 80% of the patients were less satisfaction over the service and description of unassertive of the nurse’s attitude (60%) with spearman correlation test  = .000 meaning that there is significant correlation. The conclusion is that nurse’s attitude in giving the service is able to influence of patient’s satisfaction. Keywords: Nurse’s attitude, patient satisfaction level

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Journal Info

Abbrev

nersmid

Publisher

Subject

Health Professions Neuroscience Nursing Public Health Veterinary

Description

NERSMID: Journal of Nursing and Midwifery, published twice a year in May and October. Contains writings taken from the results of research in the field of midwifery and nursing. with ISSN numbers P-2580-1929 and E-2621-0231. Published by the Faculty of Health Sciences, Merdeka University, ...