<![CDATA[This study aims to clarify the phenomenon of the use of service facilities and find the level of optimization of the queuing system and total costs. The queuing system is a process related to waiting for people to get services efficiently. The study was conducted at the birth certificate registration queue system using 2 (two) facilities at the Karawang Regency Population and Civil Registry Office using the multiple lane queue model (M / M / S). the population in this study were visitors who came to the birth certificate registration counter. The data collection time for one month is July 2019 at 10:00 - 11:00 WIB. Based on the results of research, simulations, and discussion it can be concluded that the actual condition queuing system in the Karawang Regency's Population and Civil Registration Service uses 2 (two) lane facility counters, the optimal queuing system at the Karawang Regency's Population and Civil Registration Service uses 3 (three) counter facilities following the M / M / S queuing model. the cost efficiency obtained is Rp. 75,531, - per hour or Rp. 13,897,667 per month with a percentage of 75%. ]]>
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