JURNAL PUNDI
Vol 4, No 2 (2020)

Pengaruh Kualitas E-Government terhadap Kepuasan Pengguna E-Filing Studi Kasus Wajib Pajak OP di Surakarta Tahun 2019

Gunawan Setyo Utomo (Universitas Islam Batik Surakarta)



Article Info

Publish Date
31 Aug 2020

Abstract

This study aims to determine the effect of system quality, information quality, and service quality on E-filing user satisfaction in Surakarta. The population and sample in this study are individual taxpayers registered at the Pratama Surakarta Tax Office in 2019. The data collection technique of this study uses incidental sampling techniques, and the determination of the number of samples using Slovin formula with a sample of 100 respondents. The data used in this study is a questionnaire using a Likert scale 1 to 5. The data analysis technique used in this study is multiple linear regression. Based on the results of the analysis conducted, it shows that there is a positive influence on system quality and service quality on E-filing user satisfaction. While the quality of information does not affect E-filing user satisfaction.Keywords: System Quality, Information, Services, User Satisfaction

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Journal Info

Abbrev

jurnal-pundi

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Pundi ( E-ISSN: 2656-2278 ) adalah jurnal ilmiah yang bertujuan untuk menyediakan platform bagi para peneliti mapan dan karier awal. Jurnal ini menerima penelitian- makalah berbasis dari bidang Manajemen, Akuntansi, dan Ilmu Ekonomi. Diterbitkan oleh Sekolah Tinggi Ilmu Ekonomi Keuangan, ...