Ilomata International Journal of Management
Vol 2 No 3 (2021): July 2021

Consumer motivation and service quality in using luxurious wedding decoration

Ibnu Aziz Manazam (Department of Management, Universitas Negeri Surabaya)
Monika Tiarawati (Department of Management, Universitas Negeri Surabaya)



Article Info

Publish Date
30 Jul 2021

Abstract

This study aims to determine: (1) the influence of consumer motivation on purchasing decision for luxurious wedding decorations, (2) the effect of service quality on purchasing decision for luxurious wedding decorations. This study is a conclusive research. Non-probability sampling was used as a sampling technique with the census method on 122 respondents. Respondents are consumers who have already purchased and made their own decision in purchasing at Garda Dekorasi from 2018 through April 2019. The questionnaire distribution was performed online using a google form. The measurement scale used in this study was Likert scale. Statistical analysis used is multiple linear regression analysis, performed using SPSS 23. The results showed that the consumer motivation variable has a positive and significant influence on purchasing decision, and service quality has a positive and significant influence on purchasing decision. The results also show that service quality has a greater influence on purchasing decision compared to consumer motivation.

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Journal Info

Abbrev

ijjm

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Ilomata International Journal of Management With ISSN : 2714-8963 (Online) - 2714-8971 (Print) is published by Yayasan Ilomata, committed to publishing scholarly empirical and theoretical research articles, that have a high impact on the management field as a whole. The journal encourages new ideas ...