Jurnal Ilmiah Manajemen Kesatuan
Vol 3 No 1 (2015): JIMKES Edisi April 2015

Pengaruh Citra Merek Dan Kualitas Produk Teh Botol Sosro Terhadap Loyalitas Pelanggan

Wijaya, Titus Haryanto (Unknown)
Fadillah, Adil (Unknown)



Article Info

Publish Date
01 Apr 2015

Abstract

This research is aimed to find out the influence of brand image toward customer loyalty of Teh Botol Sosro. The data used in this research were primary data. Samples were taken by Slovin fomula. Data processing and data analysis used SPSS program and double regression test.From double regression analysis, show that if brand image is 1 then the customer loyalty will increase 0,922 and ifproduct quality is 1 then the customer loyalty will increase 0,263. The result of correlation coeficient show r = 0,960, it means that there is a significant correlation bemeen brand image and product quality toward customer loyalty. The result of determination coeficient analysis show that brand image and product quality contributes 92,3% to customer loyalty and the other 7,7% is determined by otherfactors. Keywords : Brand Image, Product Quality, Customer Loyalty

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Journal Info

Abbrev

jimkes

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Ilmiah Manajemen Kesatuan (JIMKES) dikelola dan diterbitkan oleh Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) Institut Bisnis dan Informatika Kesatuan bekerjasama dengan Fakultas Bisnis dan Fakultas Vokasional IBI ...