Influence of knowledge management on increasing service innovation at Dental Hospital Hasanuddin University 2020

Alqarama M. Thalib (Department of Dental Materials, Faculty of Dentistry, Hasanuddin University and Graduate Institute of Dental Science, College of Dentistry, China Medical University, Taichung, Taiwan)
Andi I. Sidin (Department of Hospital Management, Faculty of Public Health, Hasanuddin University, Makassar, Indonesia)
Syamsuddin (Department of Accounting, Faculty of Economics and Business, Hasanuddin University, Makassar, Indonesia)

Journal of Dentomaxillofacial Science
Vol. 6 No. 1 (2021): (Available online: 1 April 2021)

Objective: The aim of analyze and improve the service innovation at Hasanuddin University Dental and Oral Hospital through the use of the knowledge management system.Material and Methods: The instrument used in data collection was a questionnaire. There are two variables in this study, namely the independent variable is knowledge generation, knowledge storage, knowledge diffusion, knowledge application and the dependent variable is service innovation.Results: An effect knowledge generation on increasing service innovation (p = 0.000) with an R coefficient value square of 0.392, there was an effect of knowledge storage on increasing service innovation. (p = 0.000) with an R coefficient value square of 0.285 there is an effect of knowledge diffusion on increasing service innovation (p = 0.000) with an R coefficient value of 0.374, and there is an effect of knowledge application on increasing service innovation (p=0.000) with an R coefficient value. amounting to 0.176. It is recommended that the hospital management pay attention to and optimize the knowledge application at the Hasanuddin University Dental and Oral Hospital.Conclusion: This study is that there is an effect of knowledge generation, knowledge storage, knowledge diffusion, and knowledge application on improving service innovation at Dental Hospital Hasanuddin University.