ANALISIS PENGUKURAN KINERJA OPERASIONAL RUMAH SAKIT BAKTI TIMAH PANGKALPINANG DENGAN PENDEKATAN BALANCED SCORECARD

Medinal Medinal (STIE IBEK Pangkalpinang)

JRAK (Jurnal Riset Akuntansi dan Bisnis) (e-Journal)
Vol 7 No 2 (2021): JRAK JULI 2021

This study is aim to analyze of Operational Performance Measurement using Balanced Scorecard method. Subject of this research is RSBT Pangkalpinang. This balanced scorecard is a tool that showed the hospital performance based on four perspectives namely financial, customer, internal business process, and learning and growth perspective. This research uses a quantitative-descriptive method. This study using primary and secondary data from 2018-2020. Primary data collection techniques through the distribution of questionnaires and interviews with respondents. The results of the analysis prove that the overall operational performance assessment at the RSBT Pangkalpinang uses a balanced score card that is satisfying and has a good performance mesurement.