Otonomi
Vol 21 No 1 (2021): Otonomi

Harga, Kualitas Pelayanan, dan Loyalitas Orang Tua Memilih Pendidikan

Andika Pamungkas Widyantoro (UNIVERSITAS ISLAM KADIRI)



Article Info

Publish Date
31 May 2021

Abstract

This study aimed to determine the significance of price and service quality on parental loyalty in choosing education simultaneously and partially. This research was located in the Elementary School of the Petra Kediri Christian College Foundation. To answer the research problems, research with a quantitative approach. This research model is a survey. The sample in this study were 175 parents or guardians of grade 3 to grade 5. Three questionnaires were used to find the required data, namely: the price questionnaire, the service quality questionnaire, the parent loyalty questionnaire. Multiple regression analysis was employed to prove the hypothesis proposed in the study. The results showed that price and service quality simultaneously had a significant effect on the loyalty of parents of students in the Petra Kediri Elementary School (Fcount> Ftable; 188.592> 2.3249; p-value> 0.05; 0.000 <0.05). Simultaneously, price and service quality contributed to parental loyalty by 61.3% (R square = 0.613). Partially, price and service quality had a significant effect on parental loyalty. For the price variable, the t value is 4.178 (T-count> T-table, 4.178> 1.9736). In the variable of service quality to parental loyalty, the t value is 4.671 (T-count> T-table, 4.671> 1.9736).

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Journal Info

Abbrev

otonomi

Publisher

Subject

Economics, Econometrics & Finance

Description

Focus and scope this journal : Human Resource Management, Financial Management, Marketing Management, Strategic Management, Organizational Behavior, Operations Management, Change Management, Management of Sharia, Knowledge Management Entrepreneurship, E-Business, Capital ...