Journal of Applied Data Sciences
Vol 2, No 2: MAY 2021

The Empirical Study of Usability and Credibility on Intention Usage of Government-to-Citizen Services

Cheng, Tsang-Hsiang (Unknown)
Chen, Shih-Chih (Unknown)
Hariguna, Taqwa (Unknown)



Article Info

Publish Date
01 May 2021

Abstract

E-government allows governments to service citizens in a more timely, effective, and cost-efficient method. The most popular benefits of Government-to-Citizen (G2C)are the simple posting of forms and registrations, serve citizens, improvement of education information and e-voting. This paper analyzes the influence of website usability and the credibility on both citizen satisfaction and citizen intention to use an e-government website, as well as the impact of citizen satisfaction on citizen intentions. To prove the validity of our proposed research model, empirical analysis was performed with 366 valid questionnaires using Partial Least Square. The results of the research show that credibility of website e-government usage had significant effects on citizen satisfaction which in turn affects citizen intention to use, and citizen satisfaction also significantly affected citizen intention to use. However, the usability of e-government websites slightly influences citizen satisfaction and citizen intention to use.

Copyrights © 2021






Journal Info

Abbrev

JADS

Publisher

Subject

Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management

Description

One of the current hot topics in science is data: how can datasets be used in scientific and scholarly research in a more reliable, citable and accountable way? Data is of paramount importance to scientific progress, yet most research data remains private. Enhancing the transparency of the processes ...