The Effect of Technological and Behavioral on the Adoption of the Shopeepay Mobile Payment

Fitri Novika (Management Department, University of Surabaya, Indonesia)
Renofia Desia Halim (Management Department, University of Surabaya, Indonesia)
Antonius Budhiman Setyawan (Management Department, University of Surabaya, Indonesia)

Journal of Entrepreneurship & Business
Vol. 2 No. 2 (2021): Journal of Entrepreneurship and Business (September)

This study aims to examine the effect of technological and behavioral attributes on the adoption attributes of the ShopeePay mobile payment application in Indonesia. The application is known as financial technology (fintech), which combines information technology and financial systems. The approach used in this research is a quantitative approach that was processed using SPSS and AMOS. Data collection in this research was done by distributing online questionnaires using a google form to ShopeePay users who used the application in the past month. The results of this study indicate that behavioral intention and social influence variables have an effect on actual use, perceived usefulness and perceived ease of use have an effect on behavioral intention, perceived ease of use and responsiveness have a positive effect on perceived usefulness, and responsiveness and security variables have a positive effect on perceived ease of use, also has a positive effect on social influence.