Journal of Soft Computing Exploration
Vol. 2 No. 2 (2021): September 2021

Usefulness factors to predict the continuance intention using mobile payment, case study: GO-Pay, OVO, Dana

Lateefa, Cholilah (Unknown)
Naufalia, Ryanis (Unknown)
Yassar, Danendra (Unknown)



Article Info

Publish Date
07 Sep 2021

Abstract

The advancement of information technology continues to grow in line with the increasing years. The benefits gained from the advancement of information technology make all aspects of human life today can not be separated from information technology and also ikut encouragethe emergence ofinnovations in thedevelopment of informationtechnology, sepertinya payment is no longer conventionally nal but with mobile payment. This study aims to find out what useful factors influence the continuation of the intention to use mobile payment in the go-pay, OVO, and DANA case studies. Analysis of factors that influenced this study include: Computer Self Efficacy (CSE), Enjoyment (E), Perceived Ease of Use (PEOU), Perceived Usefulness (PU), Confirmation (CON), Perceived Value (PV), Technical System Quality (TSQ), Satisfaction (SAT),and Continuance Intention (CI). This study uses random sampling techniques by collecting data utilizing google form containing 45 statements using five Likert-scale distributed online. The sample used in this study was 117 respondents. The statistical analysis techniques used in this study are Structural Equation Modeling (SEM) and use SMARTPLS 3.0 application as a tool to analyze the data. The results obtained are that Computer-Self Efficacy (CSE), Perceived Ease of Use (PEOU), and Perceived Usefulness (PU) has no significant effect on Continuance Intention (CI). While Satisfaction (SAT), has a significant influence on Continuance Intention (CI).

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Journal Info

Abbrev

joscex

Publisher

Subject

Computer Science & IT

Description

Journal of Soft Computing Exploration is a journal that publishes manuscripts of scientific research papers related to soft computing. The scope of research can be from the theory and scientific applications as well as the novelty of related knowledge insights. Soft Computing: Artificial ...