Mencari Solusi Kritis di Tengah Krisis

Puji Hariyanti (Universitas Islam Indonesia)

Jurnal Komunikasi
Vol. 3 No. 2 (2009): Volume 3, Nomor 2, April 2009

What an organization does and says in a crisis situation can permanently influence the organization's image. Crisis communication plans can be supplementary to or part of the crisis management plan. Many believe that a crisis communication plan is key to survival of an organization-knowing what to say, when, and to whom. Crisis communication team plays a critical role because the public has a great desire for knowledge in crisis situations.