Jurnal Teknoin
Vol. 19 No. 1 (2013)

ANALISIS PENGARUH FAKTOR - FAKTOR PEMBANGUN TRUST TERHADAP PARTISIPASI PENGGUNA PADA C2C E - COMMERCE STUDI KASUS : FORUM JUAL BELI KASKUS

Windarsyah Windarsyah (Program Magister Teknik Informatika, Fakultas Teknologi Industri, Universitas Islam Indonesia)
Hendrik Hendrik (Program Magister Teknik Informatika, Fakultas Teknologi Industri, Universitas Islam Indonesia)
Teduh Dirgahayu (Program Magister Teknik Informatika, Fakultas Teknologi Industri, Universitas Islam Indonesia)



Article Info

Publish Date
12 Apr 2016

Abstract

C2C (consume r-to -consumer) e-commerce is currently growing fast in Indonesia. A C2C ecommerce website provides a marketplace in which buyers and sellers meet and make commercial transactions. Such a transaction requires high trust from both parties, since marketplaces typically have no or less sufficient mechanisms to assure that a transaction is safe. This paper analyses whether several factors that build trust has influence on one's willingness to participate in a transaction in a C2C e-commerce website. Factors that are considered are structural assurance, familiarity, perceived similarity, perceived reputation and perceived risk. Data are collected using a Likert-scaled questionanaire from 109 respondents i.e. The users of FJB (Forum Jual Beli, trading forum) Kaskus. Data are analysed using the SEM (Structural Equation Model) method. The results show that (i) perceived reputation has positive and significant influence on trust; and (ii) trust has positive and significant influence on participation

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Journal Info

Abbrev

jurnal-teknoin

Publisher

Subject

Engineering Mechanical Engineering

Description

Teknoin memiliki komitmen untuk mempublikasikan topik-topik dalam bidang teknologi industri. Selain itu, dengan fitur jurnal open-access, diharapkan Teknoin dapat menjadi rujukan akademis tanpa batas baik untuk penelitian, pengajaran, maupun tujuan akademis ...