E-Jurnal Manajemen Universitas Udayana
Vol 10 No 11 (2021)

PERAN BRAND TRUST MEMEDIASI PENGARUH ELECTRONIC WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN

Ni Putu Tissa Noviandini (Universitas Udayana)
Ni Nyoman Kerti Yasa (Universitas Udayana)



Article Info

Publish Date
24 Nov 2021

Abstract

The purpose of this study is to examine and explain the effect of e-WOM on purchasing intention, the effect of purchase intention on brand trust, the effect of brand trust on purchasing intention, and to explain the role of brand trust in mediating e-WOM on purchasing intention. This study is based on Denpasar, especially Traveloka consumers. Probability sampling is used with 120 respondents. The data was collected using an online questionnaire, analyzed using path analysis and sobel test. The results showed that 1) e-WOM has a positive and significant effect on purchasing intention, e-WOM has a positive and significant effect on brand trust, brand trust has positive and significant effect on purchasing intention, brand trust is significantly able to mediate the effect of e-WOM on purchasing intention. Based on the research results, it is hoped that Traveloka management can improve the management of product review features and discussion features to connect consumers, provide information in accordance with the reality in the field and can encourage consumers to make transactions at Traveloka. Keywords: e-WOM, brand trust, purchase intention

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Journal Info

Abbrev

Manajemen

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

E-Jurnal Manajemen (ISSN 2302-8912) aims to serve as a medium of information and exchange of scientific articles between teaching staff, alumni, students, practitioners and observers of science in accounting and business. E-Jurnal Manajemen editor receives scientific articles business strategy and ...