<![CDATA[Improving public services in the urban transportation system consists of improving transportation facilities and infrastructure, improving inter-institutional relations and increasing human resources. The transportation system for the city of Pekanbaru in 2009 began to apply the concept of Mass Rapid Transit (MRT) under the name busway trans metro Pekanbaru. Over time, the trans metro busway has shrunk to become a regular bus. This can be seen that many MRT public facilities are not maintained and neglected so that public confidence in the MRT continues to decline. Efforts to improve public services on a sustainable mass transportation system in Pekanbaru City through a public service system that is provided in the form of transportation facilities and infrastructure that exist on the trans metro busway system in Pekanbaru City, as well as providing solutions in the form of maximizing an ideal and suitable mass transportation system for the people of Pekanbaru City. With the Bus Rapid Transit (BRT) model.]]>
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