Jurnal Ekonomi dan Manajemen Indonesia
Vol 19 No 2 (2019)

Analisis Tingkat Kepuasan Konsumen Terhadap Pelayanan PT Perintis Perlindungan Instalasi Listrik Nasional (PPILN) Area Berau

Yuyun Meiriana (STIE Muhammadiyah Tanjung Redeb)

Article Info

Publish Date
30 Nov 2019

Abstract

Abstract:This study has objective to determine the level of customer satisfaction to the public ppiln pt berau area in terms of service quality dimensions consisting reliability, responsiveness assurance emphaty, and tangible. Took samples from 100 were taken proportionally sampling method purposive random sampling. While a test hypotheses using the chi square, the t-test and analysis using importance-performance analysis.Keywords: Consumen Satisfaction, Service

Copyrights © 2019




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Full PDF
547.081 KB
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Jurnal Ekonomi dan Manajemen Indonesia
Website

Abbrev

jemi

Publisher

Universitas Kutai Kartanegara

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

The Indonesian Journal of Economics and Management (JEMI) is an intermediary institution between researchers through scientific papers in the form of journals that are published regularly in June and December each year. Jemi is a peer-reviewed journal that publishes scientific articles in the fields ...