Enrichment : Journal of Management
Vol. 12 No. 1 (2021): November: Management Science

Analysis of Factors Affecting Brand Loyalty to IOS Users In DKI Jakarta

Yona Aditya (Universitas Pelita Harapan)
Luwie Kosim (Universitas Pelita Harapan)
Innocentius Benarto (Universitas Pelita Harapan)



Article Info

Publish Date
30 Nov 2021

Abstract

The purpose of this research is to evaluate the direct and indirect effects and impacts of Brand Experience, Brand Image, Brand Satisfaction, and Brand Loyalty on the perspectives of IOS operating system users in DKI Jakarta, specifically from the Four Stage Loyalty Model. The samples for this study were drawn from a total of 124 respondents who live in DKI Jakarta and are dispersed around the district (Central Jakarta, North Jakarta, East Jakarta, West Jakarta, and South Jakarta). The data was analyzed using the PLS-SEM (Partial Least Square Structural Equation Modeling) statistical tool, which also employs the SmartPls program tool after existing samples were acquired using a questionnaire distribution approach. The findings of this study conclude that Brand Experience has a favorable influence on Brand Image and Brand Satisfaction, as well as having an impact on Brand Loyalty for IOS users in DKI Jakarta, based on data processing and observations.

Copyrights © 2021






Journal Info

Abbrev

enrichment

Publisher

Subject

Economics, Econometrics & Finance

Description

The Enrichment : Journal of Management offers wide ranging and widespread analysis of all surfaces of management and science. Published two times per year, it delivers a emphasis for universal proficiency in the vital methods, techniques and areas of research; presents a opportunity for its readers ...