Majalah Ilmiah UNIKOM
Vol 19 No 2 (2021): Majalah Ilmiah Unikom

Pengaruh Dimensi Service Quality Terhadap Kepuasan Pasien di Bagian Rawat Inap Rumah Sakit Immanuel Bandung

Albert Iskandar (Unknown)
Agustinus Februadi (Unknown)

Article Info

Publish Date
30 Oct 2021

Abstract

The purpose of this study was to determine impact from each dimension of Parasuraman Service Quality on Patient Satisfaction in Patient Unit Immanuel Hospital. The population of this study is Patient Unit users in Immanuel Hospital period April to May 2021. The sampling used Purposive Sampling Method with total sample 150. PLS-SEM with SmartPLS v. 3.2.9 is used as a tool for data analysis. The results showed that Empathy Dimension have most effect on Patient Satisfaction, and others dimension has no effect on Patient Satisfaction. Key Words : Service Quality, Customer Satisfaction, Structural Equation Modelling, Path Analysis

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Journal Info
Majalah Ilmiah UNIKOM
Website

Abbrev

jurnal-unikom

Publisher

Universitas Komputer Indonesia

Subject

Arts Humanities Computer Science & IT Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Jurnal Majalah Ilmiah Unikom (MIU), adalah wadah informasi berupa hasil penelitian, studi kepustakaan, gagasan, aplikasi teori dan kajian analisis kritis di masing-masing bidang kelimuan. Majalah Ilmiah Unikom (MIU) diterbitkan dua kali dalam satu tahun yaitu pada bulan April dan ...